OUR MISSION
Our mission is to provide the highest quality HVAC/R services through our integrity and expertise, ensuring the comfort and satisfaction of our residential and commercial clients. As a family-owned business based in the Rochester community, we are committed to honest work, reliable service, and building lasting relationships within our community.
OUR LOCAL TEAM
Over 20 Years of Experience
Wilcox Service Company was founded in 2013 by Jonathan and Rachel Wilcox, a husband-and-wife team with a passion for providing comfort, efficiency, and reliability to their customers in the residential and commercial markets. Armed with expertise and a commitment to quality service, their company quickly gained traction, becoming a trusted name in the HVAC-R industry. With a focus on family values, they foster a culture of teamwork and dedication among their employees, creating a tight-knit community that mirrors their own familial bond. Through the years, their business has flourished, expanding rapidly to meet the growing demand for their services.
At the core of their business philosophy, Wilcox Service Company has been guided by a commitment to unmatched service quality. With the goal of building customers for life, every interaction with Wilcox Service is marked by professionalism, honesty, integrity, and a dedication to exceeding expectations. Whether it is a routine maintenance visit, complex installation project, or whether it involves designing custom refrigeration systems for restaurants, grocery stores, or industrial facilities, their attention to detail and innovative solutions sets them apart. By ensuring that each customer receives personalized attention and solutions tailored to their needs, Wilcox Service Company’s reputation for excellence has further solidified their position as the go-to HVAC/R experts in their community. This relentless focus on customer satisfaction has not only earned them a loyal clientele fueled by positive word-of-mouth referrals, but has been the driver of their rapid growth in the Greater Rochester community.
Jonathan Wilcox
President, CEO
Starting his journey straight out of high school, Jon’s passion and natural acumen for HVAC-R technology propelled him to great success within his chosen field. For a decade, Jon honed his skills as a service technician with one of Rochester’s largest commercial HVAC-R companies, immersing himself in the intricate workings of the industry, specializing in refrigeration systems. His expertise and knack for problem-solving soon caught the attention of industry leaders, leading him to serve as a Service Manager for two years at another prominent HVAC company.
In 2013, with invaluable experience under his belt, Jon, alongside his supportive wife, took a leap of faith and founded Wilcox Service Company. Their relentless pursuit of excellence and customer satisfaction has transformed the company into a beacon of reliability and innovation in the HVAC industry. Driven by a mission to provide top-notch service and cutting-edge solutions, Jon continues to lead Wilcox Service Company with integrity, passion, and a relentless pursuit of excellence.
In addition to his leadership role within Wilcox Service Company, Jon is also a dedicated educator, sharing his wealth of knowledge and expertise as an instructor for the Refrigeration Service Engineers Society (RSES). Having been a past recipient of the Emil T. Zolo CM Award through RSES, Jon holds a strong commitment to advancing the industry and nurturing talent within it. Through his role as an instructor, Jon inspires the next generation of HVAC-R professionals, imparting invaluable insights and best practices to aspiring and experienced technicians, alike.
Rachel Wilcox
Vice-President,
Chief Operations Officer
Rachel’s leadership extends beyond her professional career; she’s actively contributed to various boards and organizations, including volunteer opportunities with Boy Scouts of America, Wayne Central Schools, and as a past member of the Season Ticket Advisory Board for the Buffalo Bills. Currently, Rachel dedicates her time to organizations that advocate for women leaders.
In 2013, Rachel co-founded Wilcox Service Company with her husband, Jonathan. In addition to building a successful business together, they built a loving family that now includes their two sons. As the COO, Rachel oversees operations and strategic planning with a commitment to excellence and innovation, driving the company forward with her wealth of experience and unwavering determination.
Client Testimonials
I (like an idiot) contacted a big name company to diagnose and service a dead boiler. After initial diagnostics, the service person quoted me an absolutely outrageous price. I contacted Wilcox Service for a second opinion. Within a few hours they had a technician, Rob, at my house. Not only did he diagnose and fix the issue, he did it at 1/3 the price that I was quoted by the other company. This isn't to disparage the acumen of the other company, but highlight the prowess, attention and HONESTY of Wilcox Service.
When your car breaks, you take it to a trusted mechanic. This is the same relationship you should value for your heating and cooling.
I have since relied on Wilcox for several projects, including installing a mini split system. Not only are they honest and fairly priced, the craftsmanship they provide underscores the value they give to their customers.
A huge thank you to Wilcox Service.
And to those reading reviews for confirmation or convincing, you're welcome!
Contact us
Whether you’re seeking custom design, installation, service, or maintenance for heating, cooling, plumbing, refrigeration, or any other essential system, we’re here to help. Get in touch with us today to discuss your needs and let us tailor a solution that fits your budget and requirements perfectly.