HAVE QUESTIONS?
Read below to find the answers you may be looking for. If you do not find the answer to your question, feel free to reach out to us anytime.
FAQ's
What residential HVAC services do you offer?
We provide comprehensive heating, cooling, air quality, and hot water services, including custom design, maintenance, and repairs.
How often should I schedule maintenance for my home HVAC system?
It's recommended to have your HVAC system serviced twice a year, typically in the spring and fall, to ensure optimal performance and prevent breakdowns.
Do you offer emergency repair services?
Yes, we offer 24/7 emergency repair services to address any urgent HVACR issues promptly.
Can you help improve the air quality in my home?
Absolutely. We offer air purifiers, humidifiers, dehumidifiers, and ventilation systems designed to enhance indoor air quality and ensure a healthy living environment.
What financing options are available for residential services?
We offer flexible financing plans to make our services more affordable. Contact us to learn more about the options available to you.
What commercial HVAC services do you provide?
We offer custom heating, cooling, air quality, refrigeration, and energy efficiency solutions tailored to meet the specific needs of your business.
How do you ensure minimal disruption to my business during service?
We work around your schedule and provide efficient, professional service to minimize downtime and disruptions to your operations.
Do you offer maintenance contracts for commercial properties?
Yes, we offer customized maintenance contracts to keep your HVACR systems running smoothly and efficiently year-round.
Can you design and install HVAC systems for new commercial buildings?
Yes, we specialize in designing and installing state-of-the-art HVAC systems for new construction projects, ensuring they meet all regulatory requirements and your specific needs.
What sets your commercial HVAC services apart from others?
Our focus on custom solutions, energy efficiency, and reliability, combined with our experienced team and commitment to customer satisfaction, sets us apart in the commercial HVAC industry.
What areas do you serve?
We serve Greater Rochester, Finger Lakes, Southern Tier, Syracuse, and Buffalo, providing both residential and commercial HVACR services.
How can I schedule a service appointment?
You can schedule a service appointment by calling us at 585-520-2999 or filling out the contact form on our website.
What brands do you work with?
We work with a wide range of trusted HVACR brands to provide the best solutions for our customers, including Mitsubishi, Ruud, Rheem, Hoshizaki, Manitowoc, and more.
Are your technicians certified?
Yes, all our technicians are fully certified and trained to handle a variety of HVACR systems and services.
Do you offer any guarantees on your work?
We stand by the quality of our work and offer warranties on both our services and the equipment we install. Contact us for more details.
Client Testimonials
I (like an idiot) contacted a big name company to diagnose and service a dead boiler. After initial diagnostics, the service person quoted me an absolutely outrageous price. I contacted Wilcox Service for a second opinion. Within a few hours they had a technician, Rob, at my house. Not only did he diagnose and fix the issue, he did it at 1/3 the price that I was quoted by the other company. This isn't to disparage the acumen of the other company, but highlight the prowess, attention and HONESTY of Wilcox Service.
When your car breaks, you take it to a trusted mechanic. This is the same relationship you should value for your heating and cooling.
I have since relied on Wilcox for several projects, including installing a mini split system. Not only are they honest and fairly priced, the craftsmanship they provide underscores the value they give to their customers.
A huge thank you to Wilcox Service.
And to those reading reviews for confirmation or convincing, you're welcome!
Contact US
Whether you’re seeking custom design, installation, service, or maintenance for heating, cooling, plumbing, refrigeration, or any other essential system, we’re here to help. Get in touch with us today to discuss your needs and let us tailor a solution that fits your budget and requirements perfectly.